Privacy Policy

At Arachnids Art, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or make purchases from our online store. By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect
We collect the following types of personal information:

Personal Identification Information: When you place an order, sign up for our newsletter, or contact us, we may collect your name, email address, billing and shipping addresses, phone number, and payment details.

Order Information: Details about your purchases, such as crochet items, colored pencil pet portraits, knitted/crochet wearables, or custom orders.

Usage Information: We may gather information about how you interact with our website (e.g., IP address, browser type, browsing behaviour) to improve user experience.

2. How We Use Your Information
We use your personal information for the following purposes:

To process and fulfil your orders, including shipping and payment processing.

To communicate with you regarding your order, any inquiries, or custom requests.

To send you promotional offers, newsletters, or updates if you have opted in to receive them.

To improve our website and customer experience through usage data analysis.

To comply with legal obligations (such as tax reporting).

3. How We Protect Your Information
We take the security of your personal information seriously. Our website is equipped with industry-standard security measures, such as SSL encryption, to protect your data from unauthorized access, disclosure, alteration, or destruction. Payment information is processed securely through trusted third-party payment processors.

4. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information in the following situations:

Service Providers: We work with trusted third-party providers (such as payment processors and shipping companies) to assist in the operation of our online store and order fulfillment.

Legal Requirements: We may disclose your information if required by law or to protect our rights and property.

5. Your Rights
You have the right to:

Access, correct, or delete your personal information.

Opt out of receiving marketing communications from us at any time.

Request a copy of the data we hold about you.

Withdraw your consent for us to process your information, where applicable.

To exercise any of these rights, please contact us at alena@arachnidsart.co.uk.

6. Cookies
We use cookies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences and analyze website traffic. You can adjust your cookie settings through your browser at any time.

7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. Please review this page regularly to stay informed of any updates.

8. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Arachnids Art
alena@arachnidsart.co.uk
21 Gravel Lane, Chigwell, IG7 6DA, United Kingdom